Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: June 2026

1. General Questions

What is your return policy?

We want you to be completely happy with your purchase! If you’re not satisfied, we accept returns within 30 days of delivery. Items must be unused and in their original condition.
If something arrives damaged or incorrect, just reach out to us and we’ll make it right. To start a return, please contact us at Will@minislaps.com.

How do I track my order?

If you selected a tracked shipping method at checkout, you will receive a tracking number via email once your order has shipped. You can use this number to track your order on our website or on the carrier's website.

If you selected an untracked shipping method, you will not receive tracking updates. Please allow adequate time for delivery, as international orders can take up to 3 weeks to arrive depending on your location and local postal services.

Can I cancel or modify my order?

We aim to process and dispatch orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as you can. If your order hasn't been dispatched, we'll do our best to accommodate your request. Once an order has been shipped, we're unable to make changes or cancellations.

2. Product Questions

What size badge should I order?

The correct badge size depends on your specific MINI model and the location where you plan to install it. We recommend measuring your existing badge before placing your order to ensure you select the correct size.

Each product page includes the available badge sizes and compatible applications where applicable. If you're unsure which size is right for your MINI, feel free to get in touch before ordering—we're happy to help you choose the right fit.

What materials are your badges made from?

Our badges are made using a premium combination of high-tack air-release vinyl and a high-grade polyurethane resinfinish.

The air-release vinyl ensures excellent adhesion while allowing for a smooth, bubble-free application. The polyurethane resin creates a durable, crystal-clear domed finish that enhances the design and provides protection against UV exposure, weather, and everyday wear.

The result is a premium-quality badge that's built to look great and last.

How do I care for my badge?

Our badges are designed to withstand everyday driving conditions, including rain, sun, and regular car washes.

To keep them looking their best, avoid directing a high-pressure washer at the badge from close range or at sharp angles, as this may affect the adhesive over time. A gentle hand wash or standard car wash is perfectly fine.

With normal care, your MINISLAPS badge will continue looking great for years.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

5. Contact Questions

How can I contact customer service?

If you have any questions or need assistance, we're here to help.

The best way to get in touch is by emailing us at will@minislaps.com. We aim to respond to all enquiries as quickly as possible, typically within 1–2 business days.

What are your business hours?

MINISLAPS is proudly run as a part-time business alongside full-time commitments. While we don't have fixed business hours, we regularly check emails and process orders throughout the week.

We aim to respond to all enquiries within 1–2 business days and appreciate your patience during busier periods. Thanks for supporting a small business!

How can I provide feedback?

We'd love to hear from you! Whether you have feedback on a product, suggestions for new designs, or ideas on how we can improve, we'd really appreciate it.

Simply send us an email at will@minislaps.com. We read every message and value your feedback as we continue to grow and improve MINISLAPS.

Do you have a physical address?

MINISLAPS is an online-only business and does not operate a physical retail store or showroom.

We do have a dedicated return address for approved returns and warranty claims. If you need to return an item, please contact us first at will@minislaps.com, and we'll provide you with the appropriate return instructions and address.